A.A process to ensure that insights and experiences from business activities are captured and accessible through knowledge management systems.

Step by step process. Indicate who is responsible for each step.

B.Strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved.

Three strategies, consider using project monitoring and controlling system.

C.A process to ensure that project team members are informed of outcomes of continuous improvement efforts.

Step by step process. Indicate who is responsible for each step.