According to Treacy and Wiersema, which business characteristic is not associated with Operational Excellence type firms:

Management systems that focus on integrated, reliable, high$-$speed transactions and compliance to norms.

A culture that encourages individual imagination, accomplishment, out$-$of$-$the$-$box thinking, and mind$-$set driven by the desire to create the future.

Process for end$-$to$-$end product supply and basic service that are optimized and streamlined to minimize costs and hassle.

Operations that are standardized, simplified, tightly controlled, and centrally planned; leaving few decisions to the discretion of rank$-$and$-$file employees.

A culture that abhors waste and rewards efficiency.