Activity 3: (10) Submit all four ICE tasks and one consolidated report on all four ICE tasks. PART B (Marks: 40] Activity 1: This section is the presentation. You must present your conclusion and predictions to the class. You are required to discuss the current and future state of the technical and customer support. On the current state you may discuss by answering the following questions: Is service getting better? Why is there a gap between the efforts companies are making to improve their services and customer perceptions about those services