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a.List three of Deming's 14 points you think are the most critical to the success of a TQM program and explain why. b.List the seven

a.List three of Deming's 14 points you think are the most critical

to the success of a TQM program and explain why.

b.List the seven concepts that are necessary for an effective

TQM program.

c.List the seven tools of TQM.

d.List the four reasons why we study OM.

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