All Risk Insurance and National Networks Background The All Risk Insurance Company has 3,200 sales agents spread across five regions that cover the United States. They are moving toward the development of a national network that would be each of the agent offices together with the regional offices and corporate headquarters. The improved communication capability will allow all company personnel to have full access to customer records and form the core of a comprehensive customer relationship management system that is to be rolled out in 18 months Current Situation Jim Roberts is a network account specialist for National Networks a specialist in large corporate network solutions, and has been working with the technology-buying group a Al Risk Insurance for several months now. Roberts has worked through several meetings with the buying group members and has a meeting scheduled for next Wednesday to present his recommendations and demonstrate why they should select National Networks as the supplier for this sizable project Joyce Fields director of information systems, John Harris (comptroler and CF Mike Davis director of agent service and Dance Sheffield director for customer services will make the final decision Roberts abo knows that there is one other competitor who will be making a presentation in hopes of landing the project. The equipment both vendors are proposing is wirtualy identical due to the detailed specifications that al Risk Insurance had included in the RFP Prices are also likely to be pretty similar The decision wil most ikely come down to the services each competitor indudes in their proposals. Based on the information that Roberts has collected from different sources he has come up with a compartion of customer services National Networks and the competitor bee the table on the following page offer Role Play Situation Read Alok home and National Network background and Garden Station Characters: Jim Robertsalesperson for National Networks Joyce Field-rector of Information system for Alliance Hancoctile and CFO for A fick inance Me Davidector de services for AlfedIn Dane hed-dector for customer services for All bounce Scenes Location - Acontece como Al Race Acos dexribed in Roberts pretting the National Network proposal Yous corporate computer networking Al Risks corporate office with each of its finales and 3.200 sales agents out in the field All Risk Insurance and National Networks Background The All Risk Insurance Company has 3,200 sales agents spread across five regions that cover the United States. They are moving toward the development of a national network that would be each of the agent offices together with the regional offices and corporate headquarters. The improved communication capability will allow all company personnel to have full access to customer records and form the core of a comprehensive customer relationship management system that is to be rolled out in 18 months Current Situation Jim Roberts is a network account specialist for National Networks a specialist in large corporate network solutions, and has been working with the technology-buying group a Al Risk Insurance for several months now. Roberts has worked through several meetings with the buying group members and has a meeting scheduled for next Wednesday to present his recommendations and demonstrate why they should select National Networks as the supplier for this sizable project Joyce Fields director of information systems, John Harris (comptroler and CF Mike Davis director of agent service and Dance Sheffield director for customer services will make the final decision Roberts abo knows that there is one other competitor who will be making a presentation in hopes of landing the project. The equipment both vendors are proposing is wirtualy identical due to the detailed specifications that al Risk Insurance had included in the RFP Prices are also likely to be pretty similar The decision wil most ikely come down to the services each competitor indudes in their proposals. Based on the information that Roberts has collected from different sources he has come up with a compartion of customer services National Networks and the competitor bee the table on the following page offer Role Play Situation Read Alok home and National Network background and Garden Station Characters: Jim Robertsalesperson for National Networks Joyce Field-rector of Information system for Alliance Hancoctile and CFO for A fick inance Me Davidector de services for AlfedIn Dane hed-dector for customer services for All bounce Scenes Location - Acontece como Al Race Acos dexribed in Roberts pretting the National Network proposal Yous corporate computer networking Al Risks corporate office with each of its finales and 3.200 sales agents out in the field