As an administrative resident at a Baldrige-winning healthcare system, you report to the COO. She says, Lets improve improvement. Where do we look for OFIs in our goal-setting and continuous improvement programs? You reply, Well, we couldcheck the strategic scorecard (exhibit 3.5). We are almost always green or blue, but we could see where the most yellows occur. b. ask each senior leader to nominate OFIs. c. review the record of 90-day plans. Where are they most likely to occur? d. check out the data from service recovery, unexpected event, and communication and resolution to see if there are indicators. e. All of the above