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As the general manager of operations for a software company, you are concerned about the responsiveness of your technical support desk. Industry studies have shown

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As the general manager of operations for a software company, you are concerned about the responsiveness of your technical support desk. Industry studies have shown that the average response time (r) needs to be under 3 minutes to avoid customer dissatisfaction. You decide to conduct a hypothesis test and state your null and alternative hypotheses as follows: Ho: r 2 3 minutes Ha:r

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