Assistant Manager - Concierge

Hyatt is extremely pleased to prepare the opening for the Grand Hyatt Jeju with a new vision of the Grand Hyatt brand in Jeju, reflective of the island's unique environment, and providing travelers with our first-class integrated resort service and hospitality. The hotel will be one of the largest Hyatt hotels with 1,600 rooms, 11 food and beverage outlets, and approximately 1,200 square meters of meeting space, indoor and outdoor pools, fitness center, two spas (Western and Korean) with a total of eight treatment rooms and a kids club.

General purpose of job is to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will be also responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

To be Successful in This Role, You Will Require to Have;

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager.
• Good problem solving, organizational and interpersonal skills are a must.

1. Please introduce yourself and tell me a little about yourself. (This is a 1- 2 minute "elevator" pitch about yourself)
2. Why do you want to work in the hospitality industry?
3. Why did you apply for this particular job?
4. Tell us about your prior work experience.
5. Why should we hire you (and not the other 500 applicants)?
6. What are your 3 greatest strengths?
7. What are your 3 greatest weaknesses?
8. What would you do if a customer was unhappy about something and came up to you to complain?
9. What is your personal motto or belief when it comes to hospitality?
10. What are your long term goals?
11. Tell me about your greatest achievement.
12. What is your favorite book?
13. What are your hobbies? What do you like to do in your free time?
14. What characterizes a good boss from your point of view?
15. What motivates you in work?
16. Describe a situation when you were under pressure and how you resolved it.
17. Describe a conflict you had with a classmate or colleague.
18. Describe a situation when you went above and beyond with your service to another person (for a classmate, friend, professor, boss or coworker).
19. Describe a situation when you reached a goal and tell us how you achieved it.
20. Describe a situation when you had to motivate someone else.
21. Describe a time when you had to deal with an angry or upset person. Have you ever lost your temper or acted inappropriately due to your anger?
22. Describe a situation when you did not agree with an opinion (or decision) of your superior, and knew that they were wrong. What did you do?
23. Describe a situation when you faced a particularly demanding problem or challenge in your personal life. How did that affect you in your job?
24. Describe a time when you struggled with motivation (it was repetitive, you did not enjoy it anymore, there was no work to do, etc). How did you overcome the crisis of motivation?
25. Describe a situation when you were unable to solve a problem on your own.
26. Describe a time when you struggled to communicate something to your boss, colleague, professor, or customer. How did you manage to get your message across?
27. Describe a difficult decision you had to make in your life. How did making the decision affect you?
28. Tell me about what of your role models and why that person is your role model.
29. Tell me about your favorite travel experience.
30. Tell me about your favorite restaurant and foods.
31. Tell me about your leadership skills and experience.
32. What is your favorite film?
33. Who is your favorite director?
34. What kind of music do you listen to?