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Assume again that you are the lab manager from the previous question, and you have listened to the senior developer s barely contained rant for

Assume again that you are the lab manager from the previous question, and you have listened to the senior developers barely contained rant for five minutes or so. At this point, youd like to shift the conversation toward finding a solution that will work for everybody. Explain how you would use at least three of the seven tactics described under Maintaining a Positive Conversational Flow on page 85 to move the conversation from complaining to problem solving.

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