At a large corporate office in Pretoria, a conflict arises between Katrien, a senior employee in the finance department, and her line manager, Mr Nkosi. Katrien feels that Mr Nkosi's recent directive to cut back on budget allocations for her department's projects will undermine their effectiveness. Conversely, Mr Nkosi believes that the budget cuts are necessary to meet overall company financial goals. To address this conflict, the company appoints an experienced consultant, Khatoon, known for her impartiality and exceptional communication skills. Khatoon is respected for her ability to understand and facilitate complex disputes. Khatoon starts by having private discussions with both Katrien and Mr Nkosi to hear their individual concerns and perspectives. She then arranges a joint meeting where both parties can openly discuss their issues in a neutral setting. During the meeting, Khatoon encourages Katrien and Mr Nkosi to articulate their viewpoints and listen to each other's concerns. Khatoon facilitates the conversation by suggesting possible compromises and solutions that align with both the department's needs and the company's financial objectives. By guiding the dialogue and addressing any miscommunications, Khatoon helps Katrien and Mr Nkosi reach a resolution that includes a revised budget plan. This plan maintains essential project funding while meeting the company's financial constraints. Both parties feel heard and understood, leading to a more colla