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b. Based on the survey variables, redesign the course at your institution by creating a matrix showing the relationships between all FIVE (5) technical

b. Based on the survey variables, redesign the course at your institution by creating a matrix showing the relationships between all FIVE (5) technical and customer requirements using the QFD format. The matrix should also include the importance to the customer and the relationships between WHATS and HOWS. Finally, calculate the importance factors.

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