Bob Pufferfish was a business major. He used to send all business correspondence in orange crayon and sign them with a coffee ring. He did not know custom dictates (only English majors can get away with that.) Only now has Pufferfish learned the importance of communicating well in business matters.

What are the required parts of:

• personal letters
• business letters
• memos
• emails

What are some of the ways some folks screw those up?