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Business metrics or key performance indicators (KPIs) are useful in determining the success of change management efforts by providing a measurable value against which the

Business metrics or key performance indicators (KPIs) are useful in determining the success of change management efforts by providing a measurable value against which the company can then compare its desired business goal or outcome Research three business metrics and describe how each is used to measure performance and how a business can use the results from each metric to improve its performance

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