Business process management often focuses on changing or eliminating non-value added activities. Which of the following are examples of non-value added activities? Select the correct activities. -Advertising new products A. Value added - Completing warranty repairs B. Non-value added -Conducting employee focus groups to improve morale -Delivering finished products -Implementing an ERP system -Posting journal entries to the ledger -Purchasing raw materials -Researching new markets -Responding to customer complaints -Shipping raw materials Please match each term with the most appropriate definition. You will be given one attempt. No time limit. 1-Confidentiality 2-Creating fake refunds to benefit it friend 3-Data diddling 4-Human element 5-Incidental 6-Instrumentality 7-Logic bomb 8-Salami technique 9-Sarbanes-Oxley Act 10-Willful neglect A. Shuts down a payroll system if a specific employee number is deleted. B. Crime classification that does not necessarily require a computer. C. Information munipulation D. Most vulnerable part of an information system. E. Designed to help restore consumer confidence. F. One type of service interruption/delay. G. Intentionally changing information in a system. H. Interest of less than one cent diverted to computer criminal's account. I. Data are protected from unauthorized disclosure. J. Computers used to carry out a crime. Which of the following is a fundamental principle of business process management? A. If you don't know where you're going, any road will take you there. B. Process improvements must be monitored. C. Companies should never use external consultants. D. Deal with objections as soon as they arise