Case Study 1

You are the owner/manager ofZappa Electronics. The business has previously specialized in the repair of household entertainment items such as televisions, DVD players, projectors and sound systems. You offer a home installation and a guidance service. Your business is expanding and you are now responding to a demand for installing aerials on roofs. Though this service is proving popular to customers, it adds to the list of identified hazards in your work.

Therepair and home installationwork hazard list includes:

• exposure to poor wiring or exposed wires resulting in electric shocks or burns
• electric shocks when working on internal components
• trip hazards from electrical cords and wiring.

Regarding installingaerials, there are a number of newly identifiedhazards:

• if theroofis unstable then there may beriskof collapse under a person's weight
• if the weather is rainy, the roof can be slippery and falls more likely causing injury or death
• roofs with a steeper pitch pose a greater risk than a flat roof
• improper use of or lack of use of safety equipment and ladders can lead to injury.

You have 4 staff members on your team now. You are the manager but you are also a repair technician. You have a junior office assistant -Max- who mans the reception and takes care of the paperwork in your downtown storefront. You have one other technician -Jesse- who works in the room at the rear of the store-front with you and who also does home installations with you. And now with the new venture, you have hiredan aerial installer-Alex.

The aerial installation roles include:

• deciding on a suitable aerial or satellite dish and discussing the best position for it with the customer
• working at heights using ladders and roof ladders
• testing the strength of a reception or broadcast signal with a signal meter
• securely fixing equipment and running a connecting cable to the receiving system
• repairing damage caused by bad weather
• adding new signal reception points in buildings
• installing set top boxes for TV services and setting up the system
• connecting or upgrading digital receiver equipment.

With this business expansion in mind, your task is to establish a work health and safety management system for your existing and new ventures. You know that having workplace policies and procedures in place is important to ensuring a safe workplace not only for your employees, but for your clients. You know too of the importance of formalised procedures, such as an evacuation plan, manual handling policies or first aid procedures. You delve into WHS further with your growing team, wanting to involve them in establishing a thorough and effective Workplace Health and Safety management system forZappa Electronics.

You will be using risk and hazard identification techniques and you will implement a hierarchy of controls to deal with hazards and risks. You are going to induct and train team members in how to follow WHS legislation and workplace policies and procedures. Zappa Electronicsis going next level.

Task 1:

Refer to theCASE STUDY 1- Zappa Electronics. Put yourself in the role of the Person Conducting the Business or Undertaking (PCBU)- the business owner manager. You are to:

1. demonstrate your ability to establish, develop and implement a work health and safety (WHS) management system for Zappa Electronics

2. set up WHS policies and procedures in accordance with WHS legislation.

You should be familiar with the most currentWork Health and Safety Act 2011 https://www.legislation.gov.au/Details/C2018C00293 Links to an external site.(as at Mar 2021). For this assignment refer to Part 5, Divisions 1, 2 and 3 in particular.

4.Establish a WHS Management System

Your task is to demonstrate your ability to establish, develop and implement a work health and safety (WHS) management systemfor the Case Study - Twitch Electronics

4.1 Describe the workplace:

Workplace description Briefly describe the workplace.
Staff & their roles	Employee Name	Job Role
1.	Business owner/manager & repair technician
2.
3.
4.
WHS Objectives List 2 objectives for implementing or improving the WHS Management System for Twitch Electronics. Why, as the PCBU, do you want WHS in your workplace?	1.
2.

4.2 Research two WHS regulations and one code of practice that would apply to your workplace and do the table below:

Refer to this website -https://www.worksafe.qld.gov.au/laws-and-compliance/work-health-and-safety-laws or, if necessary, search on Model WHS Laws Queensland.

Legislation	Description or summary	Purpose or explanation of how it relates to your workplace?
WH&S Act 2011
WHS regulation 2011
Codes of practice

4.3 A WHS management system must be supported by written policies and procedures.

Identify five workplace policies and procedures that should be available for staff at Twitch Electronics.

Name of policy or procedure	Describe how the policy or procedure applies to the WHS workplace?
e.g. Manual Handling Policy	e.g. All staff must abide by the manual handling policy for lifting oversized or over-weight equipment.
1.
2.
3.
4.
5.

4.4 As the business owner, you are legally required to consult with your staff and communicate WHS policies, procedures and programs to them effectively.

Describe two ways you could ensure that your staff understand their obligations for complying with WHS.

Aim	Description of how you will inform and train your team
To ensure that all staff understand their WHS obligations	1.
2.

4.5 The WHS Act outlines expectations of employers, employees and contractors and sets out responsibilities known as 'duty of care'.

Duty of care requires that people behave reasonably and in the best interests of everybody. Identify a team member and designate the following roles:

• The person conducting a business or undertaking (PCBU)
• A Health and Safety Representative (HSR)
• Expectations of other Employees

WHS Role	Staff Member & Position	WHS Responsibilities List the specific WHS responsibilities that the individual staff members are accountable for or state their duty of care?
Person Conducting a Business or Undertaking (PCBU)	Put your name here.
Health and Safety Representative (HSR)	Appoint a staff member as HSR.
Employee 1 Give a WHS role or responsibilities to your other staff.
Employee 2 Give a WHS role or responsibilities to your other staff.

4.6 Identify the WHS resources required for your chosen workplace. You are to authorize the purchase of a minimum of five (5) resources (safety signs, specific personal protective equipment (PPE), First Aid kit, etc.). Provide an approximate cost for each item.

WHS resource or equipment required	Quantity	Unit Price	Total Price
1.
2.
3.
4.
5.
TOTAL PRICE

4.7. Effective and Compliant Consultative Arrangements

As the Person Conducting a Business or Undertaking (PCBU), you must work with your workers and their representatives to set up and maintain participation arrangements in accordance with WHS legislation.

Access the following document : Work Health and Safety Act 2011 (Part 5)https://www.legislation.gov.au/Details/C2018C00293

Refer to the Work Health and Safety Act 2011 (Part 5). What Division number and what sub-division numbers are related to consulting with workers?

Division #	Title
Sub-division #	Title

4.8 Refer to the potential workplace issue or hazard described in CASE STUDY 2.

How you would consult with your team in line with the Work Health and Safety Act 2011 - Part 5, Division 5 Issue Resolution?

Describe how you would appropriately respond to the issue.

Workplace issue or hazard	Extension cords across walkways in the workshop are a trip hazard to all staff and also to any clients who walk out the back into the workshop.
Explain how you would consult with your team.
How would you respond to this issue?
What risk control measure from the hierarchy of controls (elimination, substitution, isolation, administrative, etc) will you use?

4.9 Write an email about the hazard or issue identified in the previous task.

Having met with your staff on how to deal with this issue, you now confirm the wording with everyone before it becomes part of the written policies and procedures about safety practices in the workshop.

To:
From:
Subject: