Case Study A - Investigation

D&N Printing is a one-stop-shop for printing requirements. The company is currently expanding and they have hired new staff members at the shop.

Recently there was an altercation between two members of staff called Yasmine and Jonathon, regarding inappropriate language and actions. It has been decided that Jonathon was at fault.

However, the problem appears to be prevalent in other parts of the company.

It is against the company policy to use inappropriate language and actions in the workplace. The organisational policy states that members of staff must conduct themselves professionally at all times. They must also display courteous behaviour towards others.

Case Study B - Communication

The director of D&N Printing believes there is not enough face-to-face communication happening in the company, and that this is having a detrimental effect on teambuilding, communication and understanding.

Staff tend to gravitate towards using instant messaging and emails for their communications, instead of face-to-face interactions.

Case Study C - Technology

Currently, D&N Printing does not use a digital customer relations management (CRM) system. This means that clients' details need to be written down and stored in paper files.

The company is currently looking into ways they can become more modern and efficient by integrating new technology into work activities.

Case Study D - Resource procurement

Due to the company expansion and integration of new technology, the team at D&N Printing require extra resources to meet their objectives.

The resources required by the team include financial backing, additional staff, new hardware and software, and further training.

For those wanting to request resources, they must adhere to the following guidelines:

Any direct requests for money must be submitted directly to the finance departmentAny requests for IT resources must be made directly to the IT department Requests for resources needed for work must be made to a manager All requests must be reasonable and include a reason for needing the resources

If the resources required are crucial to your work, this fact must be made apparent in requests to the appropriate department

Denied requests cannot be made multiple times.

Case Study E - Leadership styles The following situations have occurred recently in the D&N Printing workplace:

A team member was caught stealing food from several places in the communal kitchen; this included other people's lunches and prepared snacks. There will be disciplinary action taken

The director requires members of your team to cover the Christmas holidays; there will need to be at least half of your eight team members present.

Activity 1A

To provide you with an opportunity to identify how to confirm objectives, values and standards

according to organisation's strategic direction, and establish links between organisational objectives, values and standards and the responsibilities of relevant groups and individuals.

1. Clarify your organisation's main objectives, values and standards (or use an example organisation for this question

2. Using the information from Question 1, identify three ways you can establish links between organisational objectives, values and standards and the responsibilities of relevant groups and individuals.

Activity 1B

To provide you with an opportunity to identify how to confirm that media and language used for communicating organisational mission and goals meets the needs of individuals and groups.

1. Identify three different audiences that may view or otherwise access your organisation's media. You may use an example organisation instead.

How would you adapt your use of media for each of the three audiences you have identified? Which media would you use and why?

How would you adapt your use of language for employee emails, and why?

Activity 1C

To provide you with an opportunity to identify how to state expectations of internal groups and

individuals.

List three ways that you can ensure expectations for internal groups and individuals are stated clearly.

Describe how you would confirm that expectations have been understood in an organisation.

How can expectations be stated in a manner that builds commitment to an organisation?

Activity 1D

To provide you with an opportunity to identify how to investigate incidents and communicate

results to relevant groups and individuals according to organisational policies and procedures.

Refer to Case Study A - Investigation

1. Imagine you are the manager of D&N Printing investigating the incident. Explain what actions you will take to investigate and resolve the incident.

2. How could you communicate the results of the investigation to the wider company, with regards to the prevalent problem?

Activity 2A

To provide you with an opportunity to identify how to make decisions according to organisational policies and procedures and work task timeframes.

Identify five ways you could involve team members in the decision-making process in an organisation.

Make a decision on a work task according to organisational policies and procedures and work task timeframes.

You may focus on your own organisation, or you will be provided with an example where this isn't possible. Summarise your decision.

Activity 2B

To provide you with an opportunity to identify how to facilitate improvements to organisational and workplace policies and procedures.

Refer to Case Study B - Communication

How could you facilitate improvements to the communication issue found in D&N Printing? Outline your ideas in a summary.

Detail the steps you would take to embrace, resource and effectively implement a positive change to the company and workplace policies and procedures.

Activity 2C

To provide you with an opportunity to identify how to facilitate integration of global environment

and new technology into work activities.

Refer to Case Study C - Technology

Name at least three items of interest in the global environment.

What would be the benefits of upgrading D&N Printing's CRM system to a digital alternative?

Activity 2D

To provide you with an opportunity to identify how to represent organisation in the media and community.

Identify three different types of media a company could be represented in.

Outline how you can represent an organisation positively in the media and the community.

Activity 3A

To provide you with an opportunity to identify how to assign accountabilities and responsibilities to

teams according to competencies and operational plans.

List three methods in which accountability can be conveyed and assigned to team members.

What is the importance of an operational plan in helping the team reach organisation goals?

Activity 3B

To provide you with an opportunity to identify how to resource teams to allow them to achieve their objectives.

Refer to Case Study D - Resource procurement

List six types of resources that you could provide to teams.

Created a basic resource allocation plan for D&N Printing based on the information and guidelines provided in the case study.Upload with this assessment

Activity 3C

To provide you with an opportunity to identify how to created and maintain a positive work

environment.

How can a leader ensure they are a positive role model for others to maintain a positive environment?

List four ways you can created and maintain a positive work environment.

Activity 3D

To provide you with an opportunity to identify how to encourage teams and individuals to develop innovative approaches to work tasks.

Give four examples of how you can promote and encourage teams to develop innovative approaches to work tasks. Provide a brief explanation for each one.

Activity 4A

To provide you with an opportunity to identify how to model ethical conduct in own work and encourage others to adopt business ethics.

1. Give two examples of ways you can model ethical behaviour as a leader.

1. Identify the code of conduct from your organisation or an example organisation provided by the assessor. Identify and summarise the guidance relating to the behaviour of its members.

2. List three ways a manager can encourage others to adopt business ethics.

Activity 4B

To provide you with an opportunity to identify how to adapt interpersonal and leadership styles to meet circumstances and situations.

Refer to Case Study E - Leadership styles

Provide an example of a leadership style that would be suitable to use in these two situations in the workplace. Briefly explain why.

Activity 4C

To provide you with an opportunity to identify how to set and aim to achieve personal objectives and work program outcomes.

1. Identify and set five personal goals and objectives for yourself as a leader/manager.

2. Set a SMART goal for yourself around leadership and briefly explain the process of setting it.

Activity 4D

To provide you with an opportunity to identify how to engage in professional development activities and industry and professional networks and groups.

Give three examples of different professional development activities you could engage in.

List five types of industry/professional networks and groups a leader can participate in.

3. Outline a way you can personally participate in a professional network or group as part of your role.