Case study:

You are working in the company with the warehouse that operates 24/6 and has 24hour locker services. Usually, the sales team handles the locker service during the regular open business hours, 6 am - 5 pm. Yesterday we got a call from a customer who needed his order to be placed in the locker; no sales associate was available to help. The warehouse operates 24/6 to prepare the next day's shipping items to the customer via truck, and they are always busy preparing shipments.

In the case of an emergency as yesterday, as sales manager, how can you accommodate the warehouse manager to get this done in the future.

Remember that most warehouse associates are not yet trained in the locker orders process.

The assignment is to:

Figure out how the company can implement after-hours locker orders during the workweek (24h/6 days).

Please provide 6 to 10 recommendations that must be concise, preferable in bullet points.