CHAPTER EIGHT External Selection I 377 X TM IRV X X X X X X X X XX X X X X TEF ML EM Method of Assessment X X X X X X X X X X X DB X X X X X X X X X X X X X X WP X X X X X WP = Word processing test, CT = Correction test, DB = Database exam, LTR = Letter, TEF = Travel expense form, ML = Mail log, SOURCE: Adapted from N. Schmitt, S. Gilliland, R. S. Landis, and D. Devine, "Computer-Based Testing Applied to Selection of EXHIBIT 8.2 Selection Plan Format and Example for Administrative Assistant Position Selection? Necessary for (Y/N) > > > > Z Z EM = Electronic mail messages, TM = Telephone messages, and IRV = Interview. Secretarial Positions," Personnel Psychology, 1993, 46, pp. 149-165. 5. Judgments/priority-setting/decision- 3. Ability to perform basic arithmetic 1. Ability to follow oral directions/ 2. Ability to read and understand manuals and guidelines 10. Knowledge of company policies 7. Written communication skills 13. Flexibility in dealing with changing 12. Knowledge of how to use basic 6. Oral communication skills 11. Knowledge of basic personal 14. Knowledge of computer software Major KSAO Category listening skills 15. Ability to attend to detail and 4. Ability to organize computer operations 8. Interpersonal skills making ability operations and procedures office machines 9. Typing skills job demands accuracy