Copy-Tech Innovation Ltd, a company based in Leicester, was established by three close friends: Alberto, Mary, and Joe. Last year, they formed a partnership to offer an essay mill service powered by artificial intelligence. Despite initial success, the business has recently faced a multitude of challenges.

Mary and Joe have familial ties; Joe is Mary's cousin, and Joe is romantically involved with Alberto's younger sister. These family connections have introduced complexities into their partnership dynamics. Alberto and Joe hold differing visions for the business. While Alberto advocates for an assertive marketing approach, including the distribution of leaflets at university campuses, Joe and Mary prefer to concentrate on online marketing. Balancing personal relationships with business decisions has amplified emotional and legal complexities, leading to a deadlock in their decision making.

In addition, Copy-Tech Innovation entered into a contract with GlobalTech plc, an AI supplier located in the Bay Area near San Francisco, California, to incorporate AI technology into Copy-Tech's essay services. However, issues emerged when it was revealed that GlobalTech's AI system replicated essays instead of generating original content. Additionally, in specific academic fields like law, the AI generated fictitious laws and theories. Copy-Tech's reputation suffered a significant blow when an article in Legal Cheek magazine exposed these shortcomings. This revelation resulted in a monthly profit loss of 30,000, equating to a 70% drop in income. It appears that GlobalTech was aware of these issues but intentionally concealed the information to attract new clients, including Copy-Tech.

Furthermore, numerous students who utilized Copy-Tech's services have lodged complaints regarding inaccurate information in their assignments and plagiarism issues stemming from AI-generated content. These students are now pursuing refunds and compensation for academic setbacks caused by the inaccurate content.

In light of these intricate challenges, Copy-Tech has sought legal advice from your law firm on how to address these issues. Your supervising partner has requested that you draft a letter outlining the various dispute resolution methods available to Copy-Tech for resolving these matters.