COVID-19 emerged without previous notice. This external factor impacted all organizations around the globe. External factors are unpredictable, and it is important for managers to be ready to act when these types of events impact operations.

Select a multinational organization in the Kingdom of Saudi Arabia and evaluate how they managed the challenges of COVID-19 in relation to the aspects below, to keep operations running successfully. Then, explain whether all industries acted in the same way to these areas of operations. Why or why not?

Customer satisfaction

Forecasting

Capacity planning

Location

Inventory management

Store layout

Scheduling