Create a BPMN model for the following:

Consider the order-to-cash process of your preferred online bookstore and assume you have access to three internal resources: a customer relationship manager (who handles sales and reclaims), a warehouse worker (who looks after shipments), and a financial officer (who raises invoices and collects payments). As a process analyst, what questions do you need to ask these domain experts to be able to obtain a complete and systematic view of this process? Hint. Think of the different exposure to this process that the three resources have and of the possible conditions, process outcomes, and exceptions that they may have experienced while executing this process.