1. Decision making begins with _________________
2. Selecting alternatives
3. Identifying decision criteria
4. Identifying a problem
5. Eliminating false alternatives

1. To identify a problem, a manager ________
2. Compares one set of standards or goals to a second set of standards or goals
3. Looks for unhappy customers
4. Uses intuition to see things that don't look right
5. Compares the current state of affairs with some standard or goal

1. A manager is considering purchasing new computers for her department. The manager spends time assessing the computers her department now has. Which stage of the decision-making process is she going through?
2. Identification of a problem
3. Identification of decision criteria
4. Development of alternatives
5. Implementation of an alternative

1. Which of the following is LEAST likely to be a decision criterion for a high-tech bicycle buyer who cares primarily about performance?
2. Warranty
3. Gear mechanism
4. Frame composition
5. Brake assembly

1. What is a heuristic?
2. A complicated and systematic method of decision making
3. A purely intuitive method of decision making
4. A totally unreliable method of decision making
5. A shortcut or rule of thumb that is used for decision making

1. Which model of decision making takes advantage of unconscious reasoning?
2. Rational
3. Nonrational
4. Intuitive
5. Factual

1. Planning is concerned with _______
2. Both ends and means
3. Ends only
4. Means only
5. Neither ends nor means

1. In formal planning, _______
2. Specific goals covering a period of years are defined
3. To maximize flexibility, specific goals are never spelled out
4. Very broad general goals are never spelled out
5. Goals may be written or unwritten

1. Managers who fail to plan may _______
2. Take advantage of change
3. Stimulate change
4. Be positively affected by change
5. Be adversely affected by change

1. A mission statement includes identification of an organization's __________
2. Strengths and weaknesses
3. Purpose and basic philosophy
4. Assets and resources
5. Resources and strength

short question:

1. what is a SWOT analysis and why is it important?