1. Define project issue management in your own words and describe how effective issue management can positively affect a project's success.
2. What is the difference between an issue and a risk in project management?
3. Describe seven steps that can help track and manage project issues.
4. Describe project issue escalation in your own words and give at least two examples of when it is used.
5. Describe at least four elements that should be included in a project's escalation plan.
6. Describe at least four components of effective authority delegation.
7. Explain three methods of solving conflicts within project teams.
8. Explain three methods of moderating conflicts within project teams.