Financial A. Customers Internal Business Processes Mission and Goals Learning and Growth C. A. Do actions contribute to improving financial performance? B. How well do we serve our customers? C. Do intermal activities and processes add value for customers and shareholders? D. Are we learning, changing, and improving? rces: Kaplan, R & Norton, D. P. 1996, January-February). Using the balanced scorecard as a strategic management system. Harvard Business Review, 78-BS;w, Haddad, . ., & Willamsan, . E. (1997, August). Applying the balanced scorecard to small companies. Management Accounting, 29(2), 21-27 Use your knowledge of the balanced scorecard to complete the following sentences. When you see a person yelling and screaming because the office refrigerator has been cleaned out a day early, you are witnessing the employee's A manager looking at market share and purchase satisfaction measures is evaluating the perspective of the balanced Managers use to look at the cost associated with each step of producing a product or service. The purpose of cascading the balanced scorecard throughout the organization is to: O Help all employees think about, discuss, and implement the corporate strategy O Ensure strict hierarchical control of the organization O Create detailed performance measures for each employee O Customize the organizational mission and goals for every employee