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For this problem, you will use the data included in the workbook Homework 5_Data.xlsx and the worksheet Unanswered Calls. The supervisor for a call center
For this problem, you will use the data included in the workbook Homework 5_Data.xlsx and the worksheet Unanswered Calls. The supervisor for a call center wants to evaluate the process for answering customer phone calls. The supervisor records the total number of incoming calls and the number of unanswered calls for 21 days. a. Create a P Chart. b. Describe the P Chart. c. Interpret your results, discuss the results, and draw conclusions.
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