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Give an example of a critical business process then explain the following: Identify 3 measures of the process. Identify a direct measure of process capability.

  • Give an example of a critical business process then explain the following:
    • Identify 3 measures of the process.
    • Identify a direct measure of process capability.
    • Identify 3 sources of common cause variation in the process.
    • Give an example of a special cause that could result in process not performing as intended.

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Example of a Critical Business Process Customer Service Call Handling Measures of the Process 1 Average Handling Time AHT This measure indicates the average time taken by customer service representati... blur-text-image

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