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crises 13. In the Snyder model that develops a framework to address ethical crises occur within the organization but are rare and unpredictable a. Internal-normal b. External-normal C. Internal-abnormal External-abnormal 19. Which of the following does not represent one of the three stages of Kurt Lewin's model of change a. Unfreezing b. Moving .Re freezing d. Confusion 23. In the Deloitte&Touche five step process to embed ethics and values within the culture of a firm, the a. Review and revise phase is the stage that gaps and ambiguities are removed. Development of an ongoing self-assessment of the compliance program c. Review of current ethical policies and procedures d. Risk/cultural assessment 28. The taking of money illegally from a firm or other source is called a. Extortion b. Bribery c. Embezzlement raud