I am the new COO of a retail chain in Ontario called Green Local, which sells organic produce and other natural products and supplements. You are one of my Regional Managers. Recently, you conducted some research on employee retention strategies at my request; I reviewed your research and determined that I would return to our discussion of this issue in the future. Several months passed

In looking at the employee data, you recognize that our company has been experiencing an increase in full-time customer service position turnover for the last couple of years, and since this is a costly problem in terms of hiring and re-training people, you want to try to figure out why staff are leaving and how to approach solving any issues that are influencing this problem.

To that end, for the last three months, you have conducted exit surveys with any full-time staff leaving the company. The survey questions were designed to get feedback for three specific criteria that you believe to be a potential problem, based on conversations with employees: Compensation & Benefits, Training & Advancement, and Team Communication. The raw data from your survey is seen on the following pages.

Youve spent some time analyzing this data, and youre drawing some conclusions about what you feel is likely influencing turnover in the company

And now, a bit more info:

Additionally, youve been researching employee retention strategies related to the three criteria above to provide further support for your argument and aid the decision-making process.

I have asked you to write an analytical report of your findings and recommendations to help decide a course of action to pursue to get the retention numbers stabilized.