I Identify and name the legislation in your state or territory relating to ethics and professional conduct of estate agents and agent's representatives. I Distuss the objective of the regulations. I What are the obligations contained in this legislation. e] Client service standards I Identify and outline strategies for the implementation, monitoring and review of client service standards. 1'] Risk management I Identify and outline strategies for identifying and assessing risks. I Provide examples of policies and procedures for minimising and treating risks. How are these procedures monitored and reported on