Question: I need help to solve C) and D) Coswell Clinics directors are budgeting for administrative staff for next year. They need to plan for enough
I need help to solve C) and D)
Coswell Clinics directors are budgeting for administrative staff for next year. They need to plan for enough capacity to handle patients in the clinics three practice areas: urgent care, general practice, and laboratory. The administrative staff can fluctuate between areas, but they are primarily assigned to one of these stations. There are 30 staff members total, 25 working full-time and five working 30 hours per week. Each staff member works 50 weeks each year.
| Minutes | ||
|---|---|---|
| Urgent care check-in | 10 | |
| General practice check-in | 5 | |
| Laboratory procedure processing | 5 |
Required
A) Calculate the total theoretical capacity of the administrative staff, as well as its practical capacity for completing tasks. Then calculate the cost per hour and the cost per minute for their available time.
B) Calculate the administrative cost assigned to each of the key standard transactions listed above.
C) The clinic recognized that not all patient needs fit into the standard transaction times. If the patient was new to the clinic, it added 10 minutes to general practice check-in time; if the patient had a new address or different insurance than on the last visit, it added 5 minutes to the general practice check-in time. Last year, the following transaction quantities were completed: 80,000 urgent care check-ins, 120,000 general practice check-ins, and 35,000 lab procedures processed. Of the general practice check-ins, 8,000 were new patient check-ins, and 10,000 were patient check-ins with changed address or insurance. Calculate the total time needed and total assigned cost for this administrative work.
D) How much of the total cost was left unallocated based on these transactions? What information might the clinic directors glean from this analysis?
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