Identify and explain the Four P's of word-of-mouth marketing. Apply each P to the new 'Ubuntu Appraisal System' and show how each P will have a positive impact for organisations. QUESTION 4 (20 Marks) Refer to the heading 'The purpose and goals of performance management': Identify and discuss ANY FIVE (5) roles developed by Dr Henry Mintzberg. Provide an example of how each role could help achieve the objectives of performance management. QUESTION 5 (20 Marks) Explain each of the FIVE (5) elements of leadership. Provide examples how each element will benefit any department of your choice