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In Adjustment letters saying 'Yes', you never cast the blame on the customer for the malfunctioning of the product or the poor service the customer

In Adjustment letters saying 'Yes', you never cast the blame on the customer for the malfunctioning of the product or the poor service the customer has received. True False In an adjustment letter saying Yes, the good news is spared till the end. * True False An adjustment letter may justify why something went wrong and can make it up for the customer. * True O False

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