In class 8 we focused on conflict management and strategies to deal with it.
Briefly describe one conflict situation in which you found yourself recently. What were the reasons for and outcomes of this conflict?
Using the five conflict styles discussed in this chapter, describe the style you used in resolving the conflict above. In what ways was this style effective and/or ineffective?
What style did the person with whom you were in conflict use? In what ways was this style effective and/or ineffective?
If you could replay this scenario, what things would you do the same, and why? What things would you do differently, and why?
What conflict style are you most comfortable using? Why?