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Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company's quality. For each bike rental, there are four types of customer complaints:
Jim Corner, owner of Corner Bike Rentals, wants to start analyzing his company's quality. For each bike rental, there are four types of customer complaints: bike not working properly, bike wrong size, bike uncomfortable, and bike broken during operation. During the past week, his company rented bikes. He received total complaints.
What is his company's DPMO for the past week? Do not round intermediate calculations. Round your answer to the nearest whole number.
defective bikes per million rentals
Using Table what is their Six Sigma operating level?
The Six Sigma level is
between and
If Jim wanted to operate at the sigma level, what would his errors have needed to be over the past week? Do not round intermediate calculations. Round your answer to three decimal places.
defects
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