Managing your cafe's staff is an important part of meeting your business objectives. In the simulation, you need to decide how many employees to hire and how much to pay them. Your decisions will affect the customer service, employee turnover, and financial results of your cafe. 1. Your store starts with two full-time managers, and there must be at least one manager on site from an hour before the shop opens until an hour after closing. If you are open from 7 a.m. to 11 p.m. Monday through Friday, how many hours will each manager have to work? 2. Managers can wait on customers, but you will need to hire part-time servers to provide good customer service. If you are open 16 hours daily (M-F), how many servers will you need to employ in order to have one server working at all times? Remember that servers work about 10 hours per week. 3. Assume there are two servers and one manager on staff all day, and the shop is open from 8 a.m. to 8 p.m. Calculate the daily service capacity if the average server can serve 15 cups of coffee in an hour, and the manager can serve 4. 4. What factors will improve employee productivity? What might limit the service capacity of your cafe? 5. Managers are paid a weekly salary, while servers are paid an hourly wage. In addition to employee compensation, the employer is responsible for payroll tax equal to 7.5% of compensation. Complete the following table to calculate the weekly compensation and payroll tax paid by the employer. Managing your cafe's staff is an important part of meeting your business objectives. In the simulation, you need to decide how many employees to hire and how much to pay them. Your decisions will affect the customer service, employee turnover, and financial results of your cafe. 1. Your store starts with two full-time managers, and there must be at least one manager on site from an hour before the shop opens until an hour after closing. If you are open from 7 a.m. to 11 p.m. Monday through Friday, how many hours will each manager have to work? 2. Managers can wait on customers, but you will need to hire part-time servers to provide good customer service. If you are open 16 hours daily (M-F), how many servers will you need to employ in order to have one server working at all times? Remember that servers work about 10 hours per week. 3. Assume there are two servers and one manager on staff all day, and the shop is open from 8 a.m. to 8 p.m. Calculate the daily service capacity if the average server can serve 15 cups of coffee in an hour, and the manager can serve 4. 4. What factors will improve employee productivity? What might limit the service capacity of your cafe? 5. Managers are paid a weekly salary, while servers are paid an hourly wage. In addition to employee compensation, the employer is responsible for payroll tax equal to 7.5% of compensation. Complete the following table to calculate the weekly compensation and payroll tax paid by the employer
