Manuel's production department is making some changes. Muffin sales have really fallen, and now customers are asking for French baguettes. Since muffins were produced in conjunction with cakes, they fit easily into existing production lines. But this will be the first loaf-type bread to be offered. It will require new equipment, additional bakers and new packaging. Also, some cake bakers may not have enough to do now. An addition is being added to accommodate the new production line. Manuel has met several times with his production line, explaining the changes and trying to get his people motivated. But they just don't want to get involved. Manuel knows that the new equipment will require training, as well as the different baking techniques. What three basic steps did Manuel take to decide whether his employees will need training?