mgt 175 Business organization and management lesson 3 short answer questions use introduction body conclusion and reference A- describe the three components of the ABC model and explain why it is important for managers to understand related to employee satisfaction. B- How do organizational citizenship and counterproductive (deviant) work behaviors affect a team ? provide at least two specific examples. C- As a manager, how would you use persuasion to positively impact your employees' job satisfaction? support your position with an example.