Month

Calls$/$Hr

CS Score

Job Sat.

Esc.

Res.

$1$

$11,255$

$88$

$84$

$10$

$83$

$2$

$12,659$

$89$

$82$

$9$

$91$

$3$

$14,550$

$86$

$88$

$11$

$85$

$4$

$13,996$

$94$

$81$

$7$

$87$

$5$

$10,958$

$85$

$90$

$13$

$85$

$6$

$11,225$

$92$

$92$

$8$

$90$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=13,000,$ Customer Service Score $($CS Score$)>=88,$ Job Satisfaction $($Job Sat.$)>=92,$ Escalations $($Esc$.)<=10,$ Resolutions $($Res$.)>=94$

Calls per Hour

Customer Service Score

Escalations

Job Satisfaction

Resolutions

Which metric would you focus on improving?Required question.