Most people are so used to being connected to the internet that they now expect free Wi-Fi everywhere they go. This expectation seems to have led to a rapid increase in the number of complaints regarding internet services (or lack thereof) in hotels and other establishments in the tourism industry.

COMPLAINT 2: "THE ATTITUDES AND BEHAVIOUR OF YOUR STAFF ARE UNACCEPTABLE."Complaints about the attitude and behaviour of staff are some of the trickiest to handle, especially when there are two vastly different opinions about what happened in a particular situation.

COMPLAINT 3: "I CANCELLED MY HOTEL ROOM BOOKING JUST BEFORE I WAS SUPPOSED TO CHECK IN. WHY CAN'T I GET MY MONEY BACK?"The validity of such a complaint will depend on your official policies. Policies regarding booking cancellations should be made readily available to all clients.