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Mr . K s is a very popular hair salon. It offers high - quality hairstyling and physical relaxation services at a reasonable price, so
Mr Ks is a very popular hair salon. It offers highquality hairstyling and physical relaxation services at a reasonable price, so it always has unlimited demand. The service process includes five activities that are conducted in the sequence described next the time required for each activity is shown in parentheses:
Activity : Welcome a guest and offer homemade herb tea minutes
Activity : Wash and condition hair minutes
Activity : Neck, shoulder, and back stressrelease massage minutes
Activity : Design the hairstyle and do the hair minutes
Activity : Check out the guest minutes
Three service employees S S and S offer the services in a workerpaced line. The assignment of tasks to the service employees is the following: S does activity S does activities and and S does activities and
a What is the labor content?
b What is the average labor utilization?
c At a wage rate of $ per hour, what is the cost of direct labor per customer?
d Mr K considers hiring a new employee to help any one and only one of the service employees without changing the tasks performed by each service employee. How would this change his cost of direct labor?
e Mr K also contemplates redesigning the assignment of tasks to service employees. For this, Mr K is evaluating the reassignment of activity from S to S How would this change his cost of direct labor?
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