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Question 1. 1. (TCO 4) The ABC format stands for (Points : 5)

abstract, body, conclusion. analysis, body, content. appendix, block, conclusion. attention, build, conclude.

Question 2. 2. (TCO 1) Parallelism in a list refers to (Points : 5)

using bullets and numbers. using no more than 10 items in a list. keeping all points grammatically the same. keeping all points as short as possible.

Question 3. 3. (TCO 1) Graphics receive the most attention when they are placed where on a page? (Points : 5)

Near the bottom of the page In the center of the page Near the top of the page On the right-hand side of the page

Question 4. 4. (TCO 2) Formal definitions include all of the following except (Points : 5)

the term itself. a class to which the term belongs. distinguishing features of the term. several paragraphs or more.

Question 5. 5. (TCO 2) Its advisable to place an illustration next to every major step in instructions when (Points : 5)

the audience is global. you must show correspondence between related data. the instructions are complex. All of the above

Question 6. 6. (TCO 3) The three Cs in the 3C strategy for persuasive writing are (Points : 5)

capture, convince, contact. convince, captivate, control. consolidate, continue, conclude. contact, connect, conclude.

Question 7. 7. (TCO 3) The best way to open a bad-news message would be to (Points : 5)

provide a point of common bond or area of agreement. state the bad news, then the reasons. offer an apology. make a plea for a continued relationship.

Question 8. 8. (TCO 5) At a presentation, most listeners remember information best when it is grouped in (Points : 5)

threes. fives. equal pairs. None of the above

Question 9. 9. (TCO 5) All of the following are ways to help reduce nervousness when giving a presentation, except (Points : 5)

picture yourself giving a great presentation. practice deep breathing exercises before you speak. avoid casual banter with the audience before the presentation begins. have a glass of water nearby.

Question 10. 10. (TCO 6) Documenting your sources when writing a report or paper is important because of (Points : 5)

legal obligations. ethical concerns. courtesy to the reader. All of the above

Question 11. 11. (TCO 4) In an informal report, which of the following statements is correct? (Points : 5)

Important details should be included in the abstract. Costs should be included in the main body of the report. Appendices are often included. Illustrations are usually attached rather than included within the report.

Question 12. 12. (TCO 6) Which of the following is NOT one of the main principles in organizing formal documents? (Points : 5)

Repeat key points when necessary. Write different parts for different readers. Place important information first. Do not reveal the main point in the introduction.

Question 13. 13. (TCO 6) Which of the following statements is most accurate about feasibility studies? (Points : 5)

They do not guide readers toward a specific action. They are usually solicited by the reader who needs to make a decision. They are generally written for internal or in-house audiences. They are basically the same as recommendation reports.

Question 14. 14. (TCO 6) Which of the following statements is true regarding solicited proposals? (Points : 5)

Solicited proposals are not requested by anyone. Solicited proposals are often written in response to RFPs. Solicited proposals are usually written to internal audiences. All of the above

Question 15. 15. (TCO 6) The management section of a formal solicited proposal includes (Points : 5)

a description of who will do the work. a graphic display of the schedule. personnel qualifications. All of the above