Part II - Short-Answer Questions (22 points) 1. (2 points) What is an example of a Poka-yoke that Tim Woods and Pets-R-awesome could implement? What would your example Poka-yoke accomplish? 2. (6 points) Pets-R-awesome is considering making the ordering of Poka-Yoke Collars (i.e., the personalized dog training tools) available online only. The company is thinking of redesigning their website so that customers can use online tools to customize the dog training tools to their liking. Please identify two types of customer-induced variability (examples and classification) that the company may face in this case. What strategies can Pets-R-awesome use to manage the types of variability you identified? Please connect your answers to the "Breaking the trade-off between efficiency and service," framework by F. Frei. 3. (2 points) In this course, we have talked about the queuing benefits of pooling. Why do you think in practice grocery stores or retailers like Pets-R-awesome may be hesitant to pool the waiting lines and instead they use configurations with multiple lines each served by a dedicated server?