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Percentage of Abandoned Day Calls Received Calls 1 7741 2 4764 3 4423 4 9176 5 9657 6 9463 7 8989 8 9306 9

Percentage of Abandoned Day Calls Received Calls 1 7741 2 4764 3 4423 4 9176 5 9657 6 9463 7 8989 8 9306 9 8060 10 8120 11 5528 12 5326 13 9594 14 9772 15 11023 16 10503 17 9979 18 6941 19 5774 20 11241 21 10789 22 10521 23 8350 24 3911 25 2311 26 4570 27 7524 28 7794 29 7583 30 6737 31 4502 Total 239972 Percantage Change Percentage of Net in Total Talk/Hold Calls Seconds Percentage Change in Talk/Hold Hours

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