please help

As a hospitality leader, it is your job to ensure that guest service and experiences are top priorities. You oversee the 3 tower hotel with a total of 1500 rooms. The last tower adding 300 rooms to the hotel was built in 2013 . The second hotel tower was renovated in 2012 with the original, largest tower with 750 rooms built in 2000 . Recently, your hotel has received several complaints regarding the hotel towers and the condition of the rooms. The general manager has asked you to partner with facilities to prioritize and rectify the areas of guest concerns. Additionally, you must determine a plan of action within the budget provided for facilities and this project which is \$1M to work on all rooms. The GM has asked you to present your findings and recommendations at the next board meeting. You must reference the hotel life cycle in discussing your recommendations. Things to consider. - What are the critical areas of concerns and what type of impact are these concems having on the hotels revenue? - How will you plan to address these issues within the constraints of the budget? - What is the action plan to rectify the top issues? - What is your short-term and long-term plans to maintain the hotel