please help me with some of the example questions on mba subject service management.

3 marks question

1. Defineservices.
2. Givethemeaningofvaluechainanalysis.
3. WhatisQueuingtheory?
4. WhatisJIT?
5. Whatisserviceguarantee?
6. MentionthefeaturesofInsuranceServices.
7. Defineservicetrinity.

4 marks questions

1. Brieflyexplainthescopeofservicesmanagement.
2. Whataretheessentialfeaturesofbankingservices?
3. Highlightsthefactorsofserviceoperationsystem.
4. Writeanoteonbusinessprocessoutsourcing.
5. ExplaintheroleofITinservicemanagement.
6. Whatarethefactorsinfluencingmarketsegmentation?

10 marks questions

1. Explainthemarketingmixstrategyforhospitalityindustry.
2. DiscussthecontributionofservicestogrowthofGDP.
3. ExaminetheroleofGovernmentinIndiantourism.
4. Explainthevariousfactorsaffectingfacilitylocation.
5. Whatisservicequality?Explainthevariousfactorsconsideredformeasuringservicequality.

case study

Growell is Mumbai based company engaged in web based retail business. Theyhave a group of suppliers who display their products on the Growell's website. Thecustomers place orders online. The Growell company wanted to improve its financialperformance and tried to selected only profitable suppliers. They wanted to hire a ChiefFinancial Officer at Rs75,000/-per month.

The 'Virtual CFOs' - an another Mumbai based company, that provides all financialservices online, contacted Growell and agreed to take up that project. Growell plugged allitsfinancial data in toan excel softwaretemplate set up by Virtual CFOs and theprogrammed generated balance sheet and cash flow statements. The spread sheet wereemailed to Virtual CFOs and the company assigned a charted accountant who interpretedthe data analyzed by software and advised Growell strategy. Virtual CFOs performed anumber of other financial and tax services to Growell. They charged only Rs 25,000/- permonth.

Questions :

1.Do you think it is better to outsource financial services to a third party or should thecompanyhire aCFOfor itsownoperations?

thank you.