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Please make a customer experience journey map according to this table. Stages Steps Thinking Doing . Fain points Dpportun u Search beauty brands on Google
Please make a customer experience journey map according to this table.
Stages Steps Thinking Doing . Fain points Dpportun u Search beauty brands on Google ' Who's on the market? - Want to start researching - Doesn't know what to choose - Doubt the value of product - Use Google keywords 4 Create an ofcial social media account Need to choose a beauty brand Who's the best provider? ~ What people prefer? Which one is popular on social media? Goes to the website Search on social media for feedback Compare price Doesn't know where to start ~ Doesn't want to spend a lot of time on research Create positive image for brand Continuously publish high-quality content Advertise offers on social media Advertise by using KOL Get on Voolga website What are the product features? What are the prices? What's new? What's the brand story? See the latest products Compare prices between products Compare product features Can't tell the difference between products The prices are hard to accept Not enough content Emphasize the formula and hinction of the product Put the latest product videos on the website Add products to the cart What's the offer? - Is there a discount? How to pay? ~ Should I wait for discount? - Use a coupon View payment method Save site bookmarks The discount is not big enough ~ No payment method I want Fmvide limited time coupons The more you buy the more discounts Put a call to action on the website Send reminder shopping cart email Complete the purchase Is there gong to be new products? Will the price change? Is there social media to interact with? Become a loyal customer Use points reward program Interaction on social media No enough other incentives No social media interaction No reward program Exclusive discounts for loyal customers Point reward program Interaction on social mediaStep by Step Solution
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