Production and operation course:

1.Which one of the following is NOT considered a primary business function:

A. finance

B. marketing

C. management

D. production

2. Which of the following is NOT a key reason given by operations managers for liking their work

A. interesting and challenging work

B. opportunities for advancement

C. high salaries

D. opportunity to work with high tech equipment

3. Which of the following is an entry level job in the POM field:

A. purchasing buyer

B. inventory analyst

C. quality specialist

D. All of the alternatives are correct.

4. The industrial revolution involved two principal elements:

A. personnel training and supervision training

B. labor unions and governmental regulation

C. machine power and the factory system

D. craftsmanship and the cottage system

5. The outputs of a production system are monitored by the:

A. conversion subsystem

B. planning subsystem

C. control subsystem

D. operations system

6. Inputs into a production system are classified into three general classes. These are:

A. market, technology, and capital

B. external, social, and legal

C. external, market, and primary resources

D. economic, capital, competition

7. All of the following are external inputs to a production system EXCEPT:

A. personnel

B. legal/political

C. economic

D. technological

8. The type of input to a production system that is informational in character with regards to competition, product design, and customer desires is:

A. technological input

B. market input

C. social input

D. political input

9. Indirect outputs of the production system include all of the following EXCEPT:

A. services

B. wages and salaries

C. technological advances

D. pollution

10. An operations manager has three general types of decisions that he/she must make. They are:

A. production decisions, management decisions and strategic decisions

B. operating decisions, management decisions and production decisions

C. strategic decisions, operating decisions and control decisions

D. production decisions, management decisions and control decisions

X

A. custom products, process focused production, produce-to-order policies

B. standard products, process focused production, produce-to-order policies

C. custom products, process focused production, produce-to-stock policies

D. standard products, product focused production, produce-to-order policies

12. The stage in a products life cycle where R & D is of the utmost importance is the _______ stage.

A. maturity

B. growth

C. introduction

D. None of the alternatives is correct

13. All of the following are things companies have done to change their organizational structure to be more responsive to changing global business conditions EXCEPT:

A. eliminating whole layers of management

B. empowering multidisciplinary teams

C. making old horizontal structures more vertical

D. spinning off whole business units

14. Some benefits of using automated production methods include which of the following:

A. increased product/service quality

B. faster responses to customer needs

C. faster introduction of new products and services

D. All of the alternatives are correct.

15. Which of the following issues is NOT affected by companies employee policies:

A. employee morale and productivity

B. recruitment and retention of employees

C. ethics, the code of company behavior

D. None of the alternatives is correct; they all are affected

16. Custom products, low volume, and process focused are descriptive of the ________ stage of a products life cycle.

A. introduction

B. maturity

C. growth

D. decline

17. Sales grow dramatically, marketing efforts intensify, and production scrambles to keep up with demand during the __________ stage of a products life cycle.

A. introduction

B. growth

C. maturity

D. decline

18. Highly standardized products, high volumes, and continuous processing are descriptive of the _______stage of a products life cycle,

A. introduction

B. maturity

C. growth

D. decline

19. Declining profits and poor sales characterize the __________ stage of a products life cycle.

A. introduction

B. growth

C. maturity

D. decline

20. Which of the following is NOT an element of operations strategy:

A. product selection

B. product/service plans

C. production process and technology plans

D. facility plans