Q2. Your hotel has undertaken massive renovation and installed new furnishings in the hotel rooms. It is not allowed to smoke in the non-smoking rooms as the drapery and heavy furnishings absorb the smell of cigarette and give a bad odou. One of your regular customers disregarded your policy and smoked in the non-smoking room. The drapery and furnishing smell of smoke while a notice in the room clearly labelled it as non- smoking room. The floor manager fined him Rs.2000 for smoking in the non-smoking room. Although the customer has paid the fine but he has written to you that he should be given back the 2000 rupees. Write a letter declining his claim and making it clear that smokers must pay. The letter should be addressed to: [9:06 am, 01/06/2021] Umer IU: Q3. The following claim acceptance message violates the guideline of communication skills. Re-write it as per the WRITING PROCESS while applying the 7 C's also. (Marks 10)