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Question 28 Dr. W. Edwards Deming recommends eliminating numerical goals/quotas for the workforce. O True O False Question 29 O British Airways O Lufthansa O

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Question 28 Dr. W. Edwards Deming recommends eliminating numerical goals/quotas for the workforce. O True O False Question 29 O British Airways O Lufthansa O Thai Airways O Scandinavian Airlines O Singapore Airlines 2.5 pts The CEO and President of which airline is cited for (and known for) having focused on moments of truth to create a distinctive and competitive position for the airline in terms of service quality? MacBook Air 2.5 pts

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