Question $54$

Which of the following is a helpful guideline for phone conversations with business colleagues?

Begin discussing business issues immediately after saying hello.

To keep a formal tone, avoid using the other person's name.

Multitask as long as you can do so without the other person suspecting.

Make sure that the conversation time is balanced between both parties.

To avoid wasting your colleagues' time, end without social niceties.

Question $55$

Which of the following is a strategy to improve relationship management?

Engage in relaxation techniques to clear your mind.

Practice self$-$talk and visualize yourself responding effectively to challenging interpersonal issues.

Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur.

Build up the courage to have a difficult conversation.

Reflect on personal strengths, weaknesses, and values.